eBooks & White Papers
Long-form copy designed to drive downloads and generate thought leadership. Click the thumbnails to check out the full asset.
IVAs: One Piece of a Bigger Contact Center Puzzle
A Whitepaper demonstrating that while the typical Intelligent Voice Assistant (IVA) tool used by many CCaaS providers is useful, it can't do everything alone. It's only one part of a larger strategy for managing modern contact center volumes.
Implementing AI To Alleviate Contact Center Traffic: The Complex World of Simple Questions
80% of the questions that financial contact centers receive are a series of 20 or so simple questions. Does that mean an equally simple, FAQ style chatbot could address them? Turns out, there's a bit more going on beneath the surface of these supposedly simple inquiries.
Why Digital Innovation is a Necessity (And Why Some Organizations Hesitate)
In an ever-evolving technology landscape, it can be tempting to wait for early adopters to test the waters before you venture forth. However, there are drawbacks to this approach as well: Those who hesitate may find themselves forever lagging behind more adventrous innovators.